Achieving Competitive Excellence in Service Globally - SETTING STANDARDS HIGHER THAN THE NORMS.
SAFETY AND SUSTAINABILITY
Safety is a fundamental value at FUJI-Sophus. Our maintenance ensures technician and end user safety through a Safety Audit System with comprehensive procedures, audits and training. Continuous improvement in service delivery is designed to maximize the safety of the passengers and safe operation of your equipment. This system of safeguarded checks ensures that comprehensive protection for you and your family stays top priority. And this system of safety culture is the heart of why we are able to provide you with first-class service.
QUALITY SERVICE PLAN – The intelligent service plan for your elevator system
FUJI Maintenance Services are designed to evaluate each elevator and create an individual maintenance plan for each unit, based on criteria such as usage, operating environment, control and drive types, number of openings, door type, etc. This information is stored in each equipment record and is used to create individual maintenance profiles, which help us develop the service plan for your elevator. We maintain global standards of maintenance processes that are periodically audited. We are committed to understanding your needs and ensuring that you get the service when you need it.
RELIABILITY – Skilled and Trained Technicians.
FUJI-Sophus strives to increase reliability by
- Continual Investment in technology
- Safety Inspections beyond code requirements
- Service expertise on all leading brands of equipment.
- Continuous Class room & on-site training of our service team.
- Integrated Local and International service support.
And what you get is
- Less breakdowns and more
convenience.
- More availability of equipments
- Happier residents and guests.
- Greater peace of mind
- More value for the money that you spend.
QUICK RESPONSE
Our Quick response means not just getting to your site quickly, but also providing a solution to your need. Our speed to site is enabled through geo-positioning of each Elevator we maintain, total work (preventive and breakdown) and technician location.
A Dynamic Schedule Plan is continuously updated during the day that maximizes our speed to site. FOSA (Fuji On Site Assistance) is a system that provides the technicians with the possible reasons of breakdowns that helps reduce downtime.
Our Quick response means not just getting to your site quickly, but also providing a solution to your need. Our speed to site is enabled through geo-positioning of each Elevator we maintain, total work (preventive and breakdown) and technician location.
A Dynamic Schedule Plan is continuously updated during the day that maximizes our speed to site. FOSA (Fuji On Site Assistance) is a system that provides the technicians with the possible reasons of breakdowns that helps reduce downtime.
REGULAR MONITORING OF YOUR SYSTEMS
At FUJI, we have a dedicated team that regularly monitors the performance of your elevator and takes necessary and timely actions to ensure that repeated problems are resolved permanently. The red flag system, root cause analysis, and parts replacement at regular intervals help us avoid breakdowns and inconveniences.
AVAILABILITY OF SPARES
There is nothing more frustrating than waiting for spares. The spare parts warehouse at FUJI maintains a large variety and inventory of spares for both FUJI and elevators of other makes. Our team is ready to ship spare parts 24X7, ensuring delivery at the earliest to reduce the downtime of your equipment. We also import or produce non-standard spares and make sure that we do not leave our clients with their problems but be a leading partner in resolving them.
CUSTOMER CARE
Customer satisfaction is a part of our culture and core principles. Every employee is made to deliver the 3-point agenda- Greet, Meet & Complete. Greet the customer warmly, Meet the expectations of equipment availability and complete the task by thanking the customer. Also we do an annual survey of your equipment in detail and work with our customers to develop a Asset management plan to determine the future maintenance needs and equipment upgrades that’s important to the equipment to be done in a phased approach so budgets can be planned.
PERFORMANCE
With all the systems in place what we all want is maximum efficiency form the units that we service. When we take up the service of any equipment we do not just follow the routine maintenance plans but we actually get to the basics to understand what is required to keep the systems working and at the same time keeping the costs low and increasing the efficiency of the overall operations. At Fuji we strive hard to deliver what we promise so our customers are happy and satisfied.